Shipping & Return Policy
At The Wine Market, your satisfaction is our top priority. Please review our shipping and return policies to ensure a seamless shopping experience.
Shipping Policy
- Delivery Time: Orders are processed and shipped the next business day. Delivery times may vary based on your location and shipping method selected.
- Shipping Fees: Shipping costs are calculated at checkout based on your order total and destination.
- Shipping Restrictions: We currently ship within the United States only. There are a few states we are unable to ship to. If you have questions about shipping to your state, please contact us at info@thewinemarket.com.
- Tracking: Once your order is shipped, a tracking number will be provided so you can monitor its progress.
Return Policy
We stand behind the quality of our products and are committed to 100% customer satisfaction. If you’re not completely happy with your purchase, you can return it under the following conditions:
- Return Period: Returns are accepted within 30 days of purchase.
- Refund Method: Returns will be issued as store credit or a full refund once the wine is received back to us.
- Return Fee: A return shipping fee of $8.99 will be deducted from the store credit or refund.
- Condition: Items must be returned in their original condition and packaging. Opened or damaged items may not qualify for a refund.
- Gift Cards: Unfortunately, gift cards cannot be returned or exchanged.
Damaged Packages
If your package arrives damaged, please contact us immediately at info@thewinemarket.com so we can resolve the issue promptly.
How to Initiate a Return
1. Contact our customer support team at info@thewinemarket.com with your order details.
2. We’ll provide you with a return authorization and shipping label.
3. Once your return is received and inspected, we’ll process your store credit or refund. You will receive a confirmation email once the refund has been issued.
For additional information please contact us at info@thewinemarket.com, we are happy to help answer any questions.