FAQ

General

Searching For Wines 

At The Wine Market, we offer a wide variety of wines from around the world. However, if you're searching for something specific or have any questions, our Customer Service Team is here to help! Contact us at info@thewinemarket.com or give us a call at (877) 694-1834 . We are known for our customer service! 

How do I contact The Wine Market?

Getting in touch with us is easy! You can reach out to our Customer Service Team by email info@thewinemarket.com where we can be reached 7 days a week. Or  give us a call during our operating hours, Monday through Friday, from 8:00 am to 5:00 pm (EST) at (877)694-1834.

We're here to assist you and answer any questions you may have.

I had purchased a wine that I really enjoyed, how can I see if you have any available?

We're thrilled to hear you enjoyed your wine purchase! If you're interested in finding more of a specific bottle, we're here to help. Simply reach out to us anytime with your inquiry about past purchases. Or search for the wine on our site, if it is not in stock our dedicated team is always happy to assist you. You can contact us via email at info@thewinemarket.com, available 7 days a week, or give us a call at (877)694-1834 . 

How can I make changes to my emails or notifications?

Making changes to your email notifications is easy and very customizable!  Simply log in to your The Wine Market account and click on your name in the upper right-hand corner. From there, select 'Notifications.' You'll have the option to adjust your email preferences according to your needs.  If you need any assistance with updating your email settings, feel free to reach out to us at info@thewinemarket.com

Account information 

How do I add/edit or delete an address in my account? 

To make any changes to your addresses in your account, simply log in to your The Wine Market account and select ‘Addresses’, located under your name in the upper right hand corner.  You will then be able to add, edit or delete an address in your address book. If you need assistance please, don’t hesitate to contact us at info@thewinemarket.com or by phone at (877)694-1834 

How do I make a change to my recently placed order? 

If your order is still in confirmed status, you are able to update the Ship date or Shipping address directly in the order located within the order history of your account.  Once an order has been issued a tracking number changes can not be made.  Should you need assistance, please contact our Customer Service Team at info@thewinemarket.com

 

How can I tell the amount left on my gift card?

Curious about how much is left on your gift card? No worries, we've got you covered!

When you're ready to make a purchase, simply head to the checkout screen. You'll find the remaining balance of your gift card conveniently displayed under payment information.

If you encounter any issues with your gift card or need further assistance, please don't hesitate to reach out to our Customer Service Team at info@thewinemarket.com. We're always here to help and ensure your shopping experience is smooth sailing!

Oops! My Gift Certificate Didn't Apply to My Order. What Now?

Do not Fret! If your gift certificate wasn't applied to your order as expected, simply reach out to our Customer Service Team, and we'll take care of it for you right away. You can give us a call Monday through Friday from 8 am to 5 pm EST at ((877)694-1834, or feel free to shoot us an email at info@thewinemarket.com.


How do I update my card information?

Updating your card information is easy!

Simply log in to your The Wine Market account and click on "MY ACCOUNT" in the upper right corner of the screen. From there, select "My Account Information" from the drop-down menu. You'll find the option to "View or Change Payment Information" in that section. Go ahead and make any necessary edits to your payment information right there. If you run into any trouble or need a hand with updating your card details, don't hesitate to reach out to us at info@thewinemarket.com.


Shipping 

Where is my Order? 

Simply log in to your The Wine Market account and click on your name in the top right corner of your screen. From there, select "Order History" and find the order number you're curious about. Click on the tracking number, and voila! You'll be redirected to FedEx/UPS to track your order's journey.

Have any questions along the way? Don't hesitate to reach out to our Customer Service team at info@thewinemarket.com. Or by phone (877)694-1834 Monday- Friday 8am to 5pm.

Do you have to be available to sign for the package?

Yes, we do require an adult (21 years of age or older) to sign for your delivery. However, we understand that this may not always be convenient for you.

If you prefer, we're happy to ship your order to a business address or to a FedEx/UPS location for pickup. Unfortunately, we're unable to honor specific delivery instructions such as leaving the package on the back porch or at the front door.

If you need any assistance arranging a pickup location or have any other questions, please feel free to reach out to us at info@thewinemarket.com or by phone at ((877)694-1834 Monday- Friday 8am- 5pm ) We're here to help make your delivery experience as smooth as possible!

When Can I Expect to Receive a Shipment Notification?

Typically, you'll receive an email with tracking information as soon as your order is picked up by the carrier.  That means your order should ship within the next 24-48 hours.  Additionally, you can find your tracking number directly in your account under "Order History. If you're excited to track your shipment or have any concerns about its status, please don't hesitate to reach out to us at info@thewinemarket.com. Or by phone 8am to 5pm EST  Monday - Friday at (877)694-1834

What type of shipping method do you use?

Depending on the destination state of your order, we utilize both FedEx and UPS to ensure your package arrives safely and on time.

If you have any specific preferences or questions about shipping methods, feel free to reach out to us at info@thewinemarket.com.

I am concerned about the weather, or not being available to sign for delivery.

Since we ship all over the US, The Wine Market will hold any order upon request for up to 1 month. This option can be found on the checkout page, simply select a date that works for you on the calendar listed during your checkout session. Please keep in mind that the future ship date is when the wine ships from our facility not the date the wine will arrive to you.

What happens if my order is damaged while in transit?

Rest assured, we've got you covered every step of the way! In the rare event that your order is lost, damaged, or stolen during transit, simply file a claim with us as we stand behind our products 100%. 

What if I do not receive an order confirmation?

If you find that you have not received your order confirmation,  don't worry all orders are listed  under “My Orders".within your account.   If you are ever unable to find your order, please contact us right away and we will assist you with placing an order or with answering any questions you may have. If additional details are needed regarding your order please email us at info@thewinemarket.com

Where do you ship? 

Shipping alcohol can be complicated so please contact our Customer Service Team (info@thewinemarket.com)  with the state you are looking to ship to and we’ll be happy to assist.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who require faster delivery. However, please note that expedited shipping may incur additional fees, which will be clearly displayed at checkout for your convenience. 


Subscribe and Save

What is the Subscribe and Save option?

The Subscribe and Save option allows you to receive your favorite wines on a regular schedule while saving money. By subscribing, you’ll enjoy convenient auto-ship options, and never run out of the wines you love.

How does it work?

  1. Select the Subscribe and Save option on eligible products.
  2. Choose your preferred delivery frequency (e.g., monthly )
  3. Complete your order, and your wine will be delivered automatically based on your chosen schedule.

What are the benefits of subscribing?

  • Exclusive savings on your favorite wines.
  • Flexible delivery schedules to suit your needs.
  • Easy management of your subscriptions through your account.

Can I change or cancel my subscription?

Yes, you can modify your delivery schedule, or cancel your subscription at any time through your account settings.

Are there any fees to subscribe?

There are no additional fees for subscribing—just savings and convenience!

What if I want to skip a delivery?

You can easily skip a delivery by adjusting your subscription settings before the order is processed.

If you have further questions about the Subscribe and Save option, please contact us at info@thewinemarket.com