At The Wine Market, we’re always looking for ways to improve how you discover, shop, and enjoy great wine. From our carefully curated selection to our commitment to fast, and reliable shipping, everything we do is centered around shopping that feels seamless and enjoyable from start to finish.
That’s why we’re excited to share some big news: in May, The Wine Market will be launching a brand-new website experience. While the site may look a little different at first glance, everything you know and love about us will remain the same.
Why the Change?
As our community continues to grow, we want to ensure that our online experience keeps pace. This transition allows us to offer a more modern, flexible, and user-friendly platform that makes it easier to browse, shop, and connect with us.
This new platform also sets the stage for future improvements, giving us the ability to introduce new features, enhance personalization, and continue refining the way you shop for wine online.
What’s Staying the Same
We know that change can sometimes feel uncertain; but rest assured, the core of The Wine Market isn’t going anywhere. Here’s what won’t be changing any time soon:
- Our curated selection of wines from around the world
- Fast and reliable shipping
- A knowledgeable and friendly team
- Commitment to quality and service
Think of this as the same great experience, just with a fresh new look and improved functionality behind the scenes.
What You Need to Know
To help protect your privacy and ensure a secure transition, there are a few updates to be aware of when the new site goes live:
Logging In
Your account will transfer to the new platform, but for security reasons, you’ll need to create a new password the first time you log in. Simply click “Forgot Password” on the login page and follow the instructions to reset it.
Payment Information
Previously saved payment methods will not carry over to the new system. When you check out on the new site, you’ll be prompted to enter your card details again. This helps keep your payment information safe and secure.
Order History
You may not see your past orders in your account right away after the transition. If you need help locating an order or have questions about a previous purchase, our team is here for you and happy to assist.
Cork Points
If you have unused Cork points, don’t worry! Any remaining balance will be converted into a gift card, so you can continue to enjoy your rewards on the new platform.
A Smooth Transition
When you visit The Wine Market on or after May 1st, you’ll automatically be directed to our new website. From there, you can log in, reset your password, and start exploring right away.
We encourage you to take a few minutes to get familiar with the updated layout. You’ll find that it’s designed to make browsing more intuitive, searching more efficient, and checkout even smoother.
We’re Here to Help
We understand that transitions like this can come with questions, and we want to make sure you feel fully supported every step of the way.
If you need assistance or run into any issues, our Customer Service team is ready to help:
- Call us: 877-694-1834
- Email us: info@thewinemarket.com
Whether it’s resetting your password, locating an order, or using your gift card, we’re just a call or message away.
Thank You for Being Part of Our Journey
We’re incredibly grateful for your continued support and trust in The Wine Market. Every order you place and every bottle you enjoy with us has helped shape who we are today.
This refresh is about more than just a new website, it’s about continuing to evolve and deliver the best possible experience for our customers. We can’t wait for you to explore the new site and see what’s ahead.
Here’s to a smoother, more enjoyable shopping experience and to many more great wines to come!